All phones stocked at FCQ phones are hardware and software quality checked upon arrival from our supplier to ensure the highest quality for our customers. By quality checking our stock we ensure there are no known issues with the phones. All phones are in excellent condition with original internal components and are not refurbished with cheap parts like many other retailers. In some rare cases the battery will be replaced with a high quality new 3rd party battery and a screen replacement by us if deemed necessary (rare).

The majority are sourced from unwanted returns or display cabinet models, many are indistinguishable from new but the handsets that do show signs of wear will be advertised as grade B and priced generously.

Delivery

FCQ phones uses royal mail 1st class signed for post or arrival before 1pm for our more expensive phones. If ordered before 2pm we guarantee shipping the parcel the same day, with royal mail usually delivering your order the next day.
If you buy a phone that has default 1st class post and you want guaranteed next day delivery please upgrade to the special delivery option.

Returns and warranty

Due to the majority of phones being from older stock they do not hold an apple warranty, although we ourselves provide a 60 day parts and labour warranty. This does not include accidental damage and shipping will be payed by us. You have a 30 day return period where you can send your purchased item back for a full refund. Just contact us to start a return with 30 days of delivery, please remember to remove any passcodes or logged in Apple accounts before you dispatch the return otherwise we wont be able to process your refund until the phone is restored to factory the same as it was sent.

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